Privacy Policy

Strandburg Holiday Flats ("we", "our", or "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

1. Information We Collect

We may collect and process the following personal information when you use our website or services:

• Contact details: Name, email address, phone number, and physical address when you enquire about or book accommodation
• Booking information: Dates of stay, number of guests, and any special requirements
• Technical data: IP address, browser type, device information, and pages visited (through cookies and similar technologies)
• Communication records: Correspondence when you contact us via email, phone, or WhatsApp

2. How We Use Your Information

We process your personal information for the following purposes:

• To process and manage your accommodation bookings
• To respond to your enquiries and provide customer support
• To improve our website and user experience
• To analyse website usage and what content is working (via cookies)
• To comply with legal obligations

3. Cookies

The cookies we use are there to give you a better user experience and to allow us to analyse what's working and what isn't on our website. By continuing to use our website, you consent to the use of these cookies. You can manage or disable cookies through your browser settings, though this may affect certain website features.

4. Legal Basis for Processing (POPIA)

We process your personal information in line with POPIA's eight conditions for lawful processing:

• Accountability: We take responsibility for complying with POPIA and have measures in place to ensure lawful processing
• Processing limitation: We only process information that is adequate, relevant, and not excessive for the purpose
• Purpose specification: Personal information is collected for specific, explicitly defined purposes (bookings, enquiries, website improvement)
• Further processing limitation: We do not use your information for purposes incompatible with the original collection purpose
• Information quality: We take reasonable steps to ensure your information is accurate, complete, and up to date
• Openness: We document our processing activities and notify you of how your information is used (this policy)
• Security safeguards: We implement appropriate technical and organisational measures to protect your personal information
• Data subject participation: You have rights to access, correct, and object to the processing of your information (see below)

5. Sharing Your Information

We do not sell your personal information. We may share your information only:

• With service providers who assist us (e.g. email, hosting) under strict confidentiality obligations
• When required by South African law or a court order
• To protect our rights, safety, or property

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking and contact records are typically retained for a reasonable period after your stay for accounting and legal purposes.

7. Your Rights Under POPIA

As a data subject, you have the right to:

• Access: Request confirmation of whether we hold your personal information and a description of that information
• Correction: Request correction or deletion of inaccurate, irrelevant, or outdated information
• Objection: Object to the processing of your personal information on reasonable grounds
• Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed

To exercise these rights, contact us at info@strandburg.co.za or call 031 903 7308.

8. Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. local attractions, restaurants). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Children

We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected such information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

12. Contact Us

For any questions about this Privacy Policy or our handling of your personal information, please contact:

Strandburg Holiday Flats
101 Beach Road, Amanzimtoti, Durban – KZN
Email: info@strandburg.co.za
Tel: 031 903 7308

Last updated: February 2026